Last updated: January 1, 2026
We collect information you provide directly (name, email, phone, address, payment details) and information generated by your use of the platform (bookings, messages, reviews, device and usage data).
We use your information to operate the marketplace: matching you with providers, processing payments, sending booking and account notifications, preventing fraud, and improving the platform.
We share the minimum necessary information between customers and providers to complete a booking (name, contact details, service address). We share data with payment processors, cloud infrastructure providers, and email/SMS providers strictly to operate the service.
Payment card details are processed and stored by Stripe, our PCI-compliant payment processor. FixLocal does not store full card numbers on its own servers.
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. See our Cookie Policy for details.
We retain account and transaction data for as long as your account is active and as required to comply with legal, tax, and accounting obligations.
Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact us to exercise these rights.
We use industry-standard safeguards, including encryption in transit and at rest, and Row Level Security on our database, to protect your information.
FixLocal is not directed at individuals under 18, and we do not knowingly collect information from children.
Questions about this policy can be sent to support@fixlocal.com.